Shipping policy
Shipping
This Shipping Policy sets out the rules for order fulfillment, shipping costs and shipping times in the itsdropless.com online store. We make every effort to fulfill orders quickly and efficiently, ensuring the satisfaction of our customers.
Order Fulfillment
- Order Fulfillment Time – Orders are fulfilled on working days from Monday to Friday. The order fulfillment time is usually from 1 to 3 working days from the moment the order is confirmed and payment is posted.
- Order Confirmation – After placing an order, the user will receive an email with an order confirmation. In the absence of confirmation, please contact our customer service department.
Shipping Costs
- Shipping Costs – Shipping costs depend on the chosen shipping method and the value of the order. The exact shipping costs are provided when placing the order.
- Free Shipping – We offer free shipping for orders over a certain value. Information about the order value thresholds entitling to free shipping is available on our website.
Shipping Methods
- Courier Companies – We cooperate with reputable courier companies to ensure fast and safe delivery of orders.
- Pick-up at a point – We enable collection of orders at InPost parcel locker points. The address of the point is selected during order processing.
Delivery Time
- Delivery Time – Standard delivery time is from 1 to 5 business days, depending on the selected delivery method and the recipient's location.
- Delays – In exceptional cases, such as holiday periods, promotions, or unforeseen circumstances, the delivery time may be extended. In such cases, we inform customers about the expected delay.
Tracking the Shipment
- Tracking Number – After sending the shipment, the customer receives a tracking number, which allows them to monitor the status of the shipment on the courier company's website.
- Shipment Status – Information about the status of the shipment can also be obtained by contacting our customer service department.
Pick-up of the Shipment
- Checking the shipment – We recommend checking the shipment in the presence of the courier. If any damage or shortages are found, a damage report should be drawn up and our customer service department should be contacted immediately.
- Failure to collect the shipment – If the customer fails to collect the shipment and returns it to our warehouse, we contact the customer to determine further steps. The customer may cover the shipping costs again for re-delivery.
Contact
For questions regarding shipping, please contact our customer service:
Email address: hello@itsdropless.com
Phone number: +48 881 688 436